Due to the rising international credit card fraud cases we will only except orders paid through Paypal to verified addresses on international orders. All international orders paid with credit card will be voided.
Priority mail takes around 7-14 days. Please note the shipping times listed is not firm and can change slightly due to customs.
We are not responsible for any customs charges issued by other countries outside the United States.
We take care in packing your order (bubble warp / 200lb rated boxes), but some orders may shift in transit and may cause parts to become loose or fall off. We do not have control of manufacturer imperfections that are common with factory produced models. Please note that very minor imperfections on models, while not common, do occur. However, some models may be received defective beyond repair, and we will be more than happy to replace the model for you. If your merchandise arrives damaged, keep the original shipping carton and email us immediately so that we may file a claim with a shipping carrier. We will not be able to exchange items or take them back for refund if you do not email us immediately upon receipt of damaged item or if items do not have an original factory box. All items have to be in the condition just as you received it, in original manufacturer box. Torn, scratched or opened boxes will not be accepted for exchange or for refund. Unauthorized returns will not be accepted. Orders shipped to P.O. Boxes or internationally will not be covered by shipping carrier if damaged.
Return policy guidelines:
1. All returns must be pre-authorized and come with a letter of email communication inside the box.
2. We must be notified immediately upon receipt of any damaged item/s. If we are not notified immediately upon receipt of the damaged item/s, we will not be able to exchange the item.
3. All defective models may be returned for replacement for identical items only.
4. A 15% restocking fee and original shipping fee will be charged on all refused or returned orders.
5. We are not responsible for lost packages in the event you moved and forgot to change your shipping addresses.
6. If you are not 100% satisfied with your item, it must be returned in the original, unopened condition as it was received. We will refund the full amount, less 15% restocking fees and original shipping charges. The item must be returned within 30 days from the day you received it.
7. All returned orders that were initially sent with free shipping, will be charged the actual shipping cost to re-send the order.
8. If customers decide to cancel returned orders, that were initially sent with free shipping, we will charge actual shipping cost and 15% restocking fees.
9. If item is returned to us because the customer was not available to sign for the package, a 15% restocking fee and the original shipping fee will be charged.